General terms
itsensor.ee is the e-shop of an Estonian-registered company. Sales territory is the Republic of Estonia.
We sell to both consumers (B2C) and businesses (B2B). All prices are in EUR and include VAT.
Placing and paying for an order constitutes a binding contract between buyer and seller.
Fulfilment and delivery
We collect orders during the day and forward them to suppliers daily at 17:00. If one item has a 1–2 business day lead time and another 5–7, we ship the order only when all items have arrived at our warehouse.
We consolidate items from multiple suppliers and ship them in a single package. Lead times are clearly displayed on product and cart pages.
Shipping methods and costs
We offer two shipping methods: parcel locker and courier. For oversized items, only courier is available.
Shipping price equals the carrier price with no markup.
Delivery is currently only within the Republic of Estonia.
Payment methods
All Estonian bank links and card payments are processed via Montonio.
For B2B clients, payment by invoice is available after a quote is confirmed.
Returns (B2C)
Consumers have a 14-day right of withdrawal under Estonian distance-selling rules.
The customer pays the return shipping. Return address: OÜ itsensor, warehouse - exact address is sent by email.
We refund within 14 business days of receiving the returned item.
Warranty
The manufacturer warranty applies (typically 24 months).
To file a claim, contact info@itsensor.ee. Repairs or replacements are handled via the supplier or manufacturer warranty centre.
Outlet items
Outlet items are used or open-box products physically held in our warehouse.
The 14-day B2C right of withdrawal also applies to outlet items.
Outlet items are sold "as-is" - defects and condition are described on each product page.
Availability inquiry
If a product is out of stock, you can request availability. We will reply with a quote and lead time within 1–2 business days.
B2B invoice payment terms
B2B orders are placed based on a quote.
Typical payment term is 14 business days after goods are received.
If an invoice remains unpaid, we may pause further orders until the debt is settled.
Personal data
We process only the personal data necessary to fulfil your order and meet legal obligations.
A full standalone privacy policy is in preparation.
Cookies
We use cookies to make the site work better. Cookie settings can be changed via the "Cookie settings" button at the bottom of the page.
Dispute resolution
In case of disputes, please first contact info@itsensor.ee.
If no agreement is reached, consumers may apply to the Estonian Consumer Protection and Technical Regulatory Authority (https://ttja.ee) or the EU online dispute resolution platform (https://ec.europa.eu/odr).
Contact
Email: info@itsensor.ee.
Further details (registry code, VAT, phone) are on the contact page.